Who is Minding the Customer Expectation Gap?

Posted on September 22, 2017 at 1:00 PM by Baker Hill

The customer expectation gap is nothing new.  Simply put, the gap is the difference between what a customer expects from an interaction and what they actually receive.  Expectations are subjective and based on many things like: past experience, family, lifestyle, personality, demographics, life stages, behaviors and more. So, no two consumer expectations are the same.

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Data – You Have It – Now Make It Work For You

Posted on August 25, 2017 at 2:00 PM by Didi Frohardt

Over the years, automation in financial institutions made headway from old ledger machines to software systems that automate just about any process.  But, we are finding that we aren’t as efficient as we should be.

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Business Intelligence should not be Scary

Posted on July 28, 2017 at 3:00 PM by Eric LaPlante

One of the scariest things I hear from financial institutions today is “No, we’re not doing anything around business intelligence currently.”

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