Training & Education Takes Center Stage

Training & Education Takes Center Stage

Financial institutions have placed an emphasis on replacing aging bankers, however, these newer and younger staffs lack the experience they will need in the coming years as the industry changes. Specifically, with commercial lending, there will be deficiencies. In response, some financial institutions are re-instituting training programs that were discontinued 15 years ago or more, […]

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Why Process Improvement & Efficiency Remain Critical

Why Process Improvement & Efficiency Remain Critical

From biometrics to Blockchain, the industry continues to focus heavily on the latest innovations as ways to stay competitive. However, while discussions around process improvement and efficiency are not new, it is time that banks and credit unions revisit these areas with a fresh perspective to maximize opportunities for growth.   This is particularly critical for small business customers. Let’s […]

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Pricing Effectively – The Need to Know

Years ago, I attended a seminar where the presenter made a statement that struck me as odd but has proven to be quite prophetic.  He simply stated, “Margins will continue to narrow … forever!” He was spot on. At that time, a variety of loan products (such as mortgage loans) were becoming ‘commoditized’. This emerging […]

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