As discussed in my previous blog, the question of a generation gap in banking is a bit nebulous. Depending on who you ask the answers can vary. One thing is clear, no generation is all branch or all digital. There is always a blend of services used and preferred methods for obtaining information.
A generation gap in banking? That question garners a thousand different answers.
Yes. No. Maybe. Depends.
History always repeats itself. The question is, do we remember? That was the premise of this session at Prosper 2017. The panel of bank credit experts, Tony Hueston of Star Financial Bank and Sherri Slayton of Western Alliance Bank discussed this and other issues.