At the CBA LIVE conference this week, the theme you see everywhere is to go “beyond the bank”. This made me ask the question, “What is it that we think is the “beyond” when it comes to banking?”.
When introducing a new software solution to your workplace, providing plenty of resources, training opportunities, and ongoing help to employees is paramount to a successful transition.
Staff training will ensure employees feel engaged and included in the process and implementation of new software. Training will also help you fully realize the software's capabilities, and employee input during training will shed light on a plethora of unique scenarios and applications of the new system.
Before implementing new software, be sure you have a well-planned training strategy in place.
By now, a majority of financial institutions recognize that marketing initiatives can and should be based on data, not guesswork. According to Capgemini, more than 60 percent of financial institutions in North America believe that big data analytics offers a significant competitive advantage and over 90 percent believe that successful big data initiatives will determine the winners of the future. Yet, many institutions still struggle to apply big data analytics to their marketing strategies. In fact, the same Capgemini study revealed that 63 percent of financial institutions are still in the exploration or experimentation phases of applying big data to initiatives within their organization.